Shipping and Return Policy
Shipping Policy - Fast & Reliable Delivery
Processing & Shipping Times
At CareandChic, we prioritize getting your products to you as quickly as possible. Our estimated shipping times are:
- Domestic Shipping (United States): 3-6 business days.
- International Shipping: 7-14 business days.
Note: Delivery times are approximate and may be influenced by factors such as customs, holidays, and shipping carrier delays.
Shipping Rates
We offer competitive shipping rates calculated during checkout based on your order's weight and destination. All costs will be clearly displayed before you finalize your purchase, ensuring no surprises.
Track Your Order in Real Time
After we ship your order, you’ll receive a shipping confirmation email with a tracking number. Simply click the link to follow your package's journey and get real-time updates on its status.
Lost or Damaged Packages
In the unlikely event that your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery at support@careandchic.com. We’ll take swift action to resolve the issue, offering either a replacement or a refund.
International Shipping Availability
CareandChic ships worldwide! Whether you're in the US, Europe, Asia, or anywhere else, we ensure your items arrive securely.
Return Policy - Hassle-Free Returns
At CareandChic, customer satisfaction is our priority. If for any reason you're not satisfied with your purchase, we offer a 14-day return policy for your convenience.
Easy Return Eligibility
You can return items within 14 days of receiving your order, as long as the items are:
- Unused and in original packaging.
- In the same condition you received them.
Exclusions: Unfortunately, we cannot accept returns on the following items: personalized products, intimate apparel (e.g., undergarments, swimwear), and gift cards.
How to Start a Return
To initiate a return:
- Email our support team at support@careandchic.com to get a return authorization.
- Securely pack the items, including a copy of your order confirmation or packing slip.
- Ship the package back to the return address provided by our customer service team.
Refunds - Fast & Secure
Once we receive and inspect your returned items, we will issue a refund. Refunds typically take up to 10 business days to appear in your original payment method. You’ll receive an email confirmation once your refund is processed.
Who Covers Return Shipping?
Customers are responsible for return shipping costs unless the return is due to a shipping error on our part (e.g., wrong item shipped). In such cases, we’ll cover the return shipping cost.
Why Shop with CareandChic?
- Fast & Secure Shipping: We offer reliable shipping options worldwide.
- Hassle-Free Returns: Enjoy a seamless return experience with our 14-day policy.
- Real-Time Tracking: Always know where your order is with easy tracking.
Contact Us Anytime
If you have any questions or need help with shipping or returns, reach out to our customer support team at support@careandchic.com. We’re here to ensure you have a positive shopping experience.
