Frequently Asked Questions (FAQ)
Welcome to the Care&Chic FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us at support@careandchic.com.
Orders and Shipping
1. How do I place an order?
Placing an order is easy! Simply browse our collection, select the items you love, and click “Add to Cart.” Once you’re ready, proceed to checkout and complete the payment process.
2. What are the available shipping options?
We offer standard and express shipping options. During checkout, you’ll see the estimated delivery time and costs based on your location.
3. Do you ship internationally?
Yes! Care&Chic ships worldwide. International shipping times vary depending on the destination, but you can expect delivery within 7-14 business days.
4. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order through the shipping carrier’s website.
Returns and Exchanges
5. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as when received. Please refer to our [Return Policy] for more details.
6. How do I initiate a return or exchange?
To initiate a return or exchange, contact our customer service at support@careandchic.com. We will guide you through the return process and provide the necessary return address.
7. Are there any non-returnable items?
Yes, certain items are non-returnable, including personalized products, intimate apparel (e.g., undergarments, swimwear), and gift cards. Please refer to our [Return Policy] for more details.
Payments and Discounts
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
9. Can I use more than one discount code?
Unfortunately, we only allow one discount code per order. Be sure to use the one that gives you the best deal!
10. How do I apply a discount code?
At checkout, you’ll see a field to enter your discount code. Once entered, the discount will be applied to your total order.
Product Information
11. How do I know my necklace size?
We offer a detailed size guide on each product page to help you select the perfect size for your necklace. If you need further assistance, feel free to contact us.
12. Are your baby carriers safe?
Yes! All of our baby carriers are rigorously tested for safety, ensuring comfort and security for both you and your baby.
Account and Support
13. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save your details for future purchases, and access exclusive offers.
14. How can I contact customer support?
For any inquiries, you can reach us at support@careandchic.com. We typically respond within 24 hours.
Other Questions?
If your question wasn’t answered here, feel free to get in touch! We’re always happy to help. Thank you for choosing Care&Chic! 🌟
